Terms & Conditions
Orders - The information we request is used for billing purposes and to fill your orders. If by chance the item that is ordered is not in stock we will ship the order out the moment that item is received into our inventory. Since we are able to offer such inexpensive rates on our products the demand for our decals are sometimes quite high. So, if an item you have ordered is not available we will try to contact you to provide status on your order. We strongly encourage our patrons to include a current daytime phone number and email so we may contact them if any delays occur.
Shipping - All orders take one to three business days to process before being shipped. In most cases, orders are shipped out within 48 hours of the order being received. The processing time of an order is completely separate from the shipping time, therefore, to estimate delivery time, please consider the following steps: 1. The time an order is received by our office is sometimes delayed up to 24 hours. 2. The processing time of the order. 3. The actual delivery time of the shipping company. Our office and fulfillment department are open Monday thru Friday, 10am to 5pm EST. No orders are processed or shipped on weekends or holidays. Please note shipping and handling charges are non refundable, and will not be refunded for any reason.
Shipping Insurance - Shipping insurance is optional however recommended. If you choose not to purchase insurance, you do so at your own risk. AirCom Wireless (EtchedDesigns.com) will not be responsible for packages that are lost, or damaged in any way by the shipping carrier.
Exchanges - Merchandise may be returned for exchange within 15 days of the shipping date. If you are exchanging for an item of lesser value, a credit in the amount of the difference will be issued. If you are exchanging for an item of greater value, a charge will be processed. Merchandise will not be exchanged after 15 days Please Note: Exchanges or Replacements will only be done one time. If the exchange is of an aesthetic nature shipping charges will NOT be reimbursed. Customers exchanging or attempting to exchange outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee.
Refunds - Merchandise can be returned for a refund within 10 days of the shipping date. Please note Shipping and Handling charges are Not Refundable, and will Not be refunded for Any Reason. Products returned must be in resalable condition. Refunds will only be issued by the method they paid with. If an order was paid with a check, we will mail you a check If paid by PayPal you will receive a refund via email. All refunded items are subject to a 25% restocking fee. Item/items returned outside Terms and Conditions will be charged a 30% restocking fee. Products missing or have damaged packaging will be charged a $3.00 package fee. Refunds are done at the discretion of Etched Designs Customers attempting to return outside of the 10 day policy will be reshipped their original product and recharged ground shipping fee.
Restocking/Discarding Fees - If for any reason a item is returned to Etched Designs outside these terms and conditions, a 30% "restocking/Discarding" fee will be charged. All items are inspected for quality assurance before packaging and rechecked prior to shipping at our facility. This procedure generates a 99% faultless product. Therefore any items that are returned damaged in any fashion will be charged a 25% discard fee.
Shipments Not Accepted / Returned to Sender Shipments - If for any reason a shipment is refused or not accepted, this will be considered outside Etched Designs Products' terms and conditions, and a 25% "restocking/Discarding" fee will be charged.
ReShipping Fees - If for any reason a item is returned to Etched Designs outside these "Terms and Conditions", a $2.99 shipping and handling will be imposed against your account.